Refunds
Our refund policy lasts 10 days after enrolment has been completed. If 10 days have passed since your purchase, we can’t offer you a full refund but exchanges may be possible.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced classes and groups may be refunded. Classes and groups on sale cannot be refunded.
Exchanging, Rescheduling & Canceling
Classes cancelled more than 12 hours will be rescheduled for free. Classes cancelled under 12 hours will not be rescheduled and the teacher will receive the full hour pay. Classes must be cancelled by writing via email. Classes cancelled by the teacher will be rescheduled for free or a substitute teacher will be assigned. Classes will not be conducted on public holidays of the teachers and students current location, unless the teacher agrees.
Code of Conduct
All classes must follow our Code of Conduct for both students and staff.
Any form of racism, sexual harassment, bullying, ageisum or any form harassment is strictly forbidden. All classes must be conducted respectfully. Any student found not to follow these rules, will be removed from class without reimbursement. Any staff found not to follow these rules, will be removed from class and may face termination and/or legal action.
Introduction
Welcome to our online school. To ensure a positive, respectful, and productive learning environment, we have established this Code of Conduct. All students, teachers, and staff are expected to adhere to these guidelines. By participating in our programs, you agree to uphold these standards.
General Conduct
1. Respect and Courtesy: Treat all members of our community with respect and courtesy. Harassment, discrimination, and inappropriate behavior will not be tolerated.
2. Integrity and Honesty: Uphold the highest standards of integrity and honesty. Academic dishonesty, including plagiarism and cheating, is strictly prohibited.
Student Responsibilities
1. Participation: Attend and participate in all scheduled classes and activities. Engage actively in discussions, complete assignments on time, and contribute positively to the learning environment.
2. Preparedness: Come to class prepared, having completed any assigned readings or homework. Ensure that you have the necessary materials and technology for each session.
3. Communication: Communicate respectfully and constructively with teachers and classmates. Use appropriate language in all forms of communication, including emails, chat, and discussion forums.
4. **Technical Requirements**: Ensure that your internet connection, computer, and any other required technology are functioning properly. Inform the instructor promptly of any technical issues that may affect your participation.
Teacher Responsibilities
1. Professionalism: Conduct yourself with professionalism and integrity at all times. Prepare thoroughly for each class and deliver high-quality instruction.
2. Inclusivity: Foster an inclusive and supportive learning environment. Be mindful of the diverse backgrounds and needs of your students.
3. Feedback and Assessment: Provide timely and constructive feedback on assignments and assessments. Ensure that evaluations are fair and transparent.
4. Communication: Communicate clearly and respectfully with students and colleagues. Be accessible for student inquiries and provide guidance as needed.
Academic Integrity
1. Plagiarism: Do not present others’ work as your own. Always properly cite sources and give credit where it is due.
2. Cheating: Do not use unauthorized materials or assistance during exams or assignments. Maintain the integrity of your work.
Use of Technology
1. Appropriate Use: Use school-provided technology and platforms for educational purposes only. Do not engage in any activities that could harm or disrupt the school’s technological infrastructure.
2. Privacy and Security: Respect the privacy and security of others. Do not share personal information without consent or engage in any form of cyberbullying.
Attendance and Punctuality
1. Timeliness: Arrive on time for all scheduled classes and activities. Notify your instructor in advance if you are unable to attend or late a session because teachers only need to wait 15 minutes for any late student, before the classes is canceled or the student is seen as absent.
2. Absences: Keep absences to a minimum and provide valid reasons for any missed classes. It is your responsibility to catch up on missed work.
3. If a student is more than 15 minutes late for a group class, it is up to the teacher if they will be allowed to attend or not.
4. If a student is more that 15 minutes late for a One on One class, then is up to the teacher if the class will taught.
Conflict Resolution
1. Addressing Issues: If you encounter any issues or conflicts, address them promptly and respectfully. Seek to resolve conflicts through constructive dialogue.
2. Reporting: Report any violations of the Code of Conduct to the appropriate authorities. We take all reports seriously and will take appropriate action.
Consequences of Misconduct
1. Disciplinary Actions: Violations of the Code of Conduct may result in disciplinary actions, including warnings, suspension, or expulsion from the school.
2. Appeal Process: If you believe you have been unfairly disciplined, you may appeal the decision through the school’s established appeal process.
Conclusion
Our goal is to create a positive, respectful, and effective learning environment for everyone. By adhering to this Code of Conduct, we can ensure that all members of our community have a fulfilling and enriching educational experience. Thank you for your commitment to maintaining these standards.
By participating in our programs, you acknowledge that you have read, understood, and agree to abide by this Code of Conduct.